Support for yourSteam Oven

Fault F20

Fault F20 is shown on the display of the steam oven/combination steam oven. The steam oven/combination steam oven is not getting hot.

All DG/DGC/DGM: The fault can occur, if, for example, a large quantity of frozen food is being cooked.

If the temperature in the oven compartment does not increase by at least 2 °C within 5 minutes at the start of the heating-up phase, fault F20 appears on the display.

Switch the steam oven/combination steam oven off and back on again and restart the programme.

DGC 4000 to DGC 6000, DG 1000 to DG 5000 (with integrated steam generator): The water container has not been fully inserted.

Push the water container into the appliance until it connects.

Switch the steam oven/combination steam oven off and back on again.

DGC 4000 to DGC 6000, DG 1000 to DG 5000 (with integrated steam generator): The coupling seal on the water container is not sufficiently lubricated.

The coupling seal on the water container must be lubricated with a small amount of the silicone grease included:

  • If the water container is difficult to insert and remove after prolonged use or can only be inserted and removed with a jolt

  • Or if fault F20 is displayed

Only use the silicone grease supplied.

On no account must margarine, oil or any other domestic grease or fat be used, as these can cause the coupling seal to swell.

Coupling seal | Water container | Steam ovens

Rub a small amount of the silicone grease supplied onto the inside of the coupling seal. Do not take the sealing ring out to lubricate it.

Push the water container into the appliance until it connects.

Switch the steam oven/combination steam oven off and back on again.

Replace the coupling seal:

  • If the coupling seal becomes porous or brittle

  • Or if an unusually large amount of water collects on the floor of the water container compartment

Contact Miele Customer Service.

For thorough and gentle cleaning of your steam oven, we recommend Miele products which also care for your appliance at the same time.

Additional media

Play video
Operating Instructions finder

Operating Instructions finder

Here you will find the operating instructions for your Miele appliances
Find your manual
Book a technician

Book a technician

We are happy to take your repair booking online or by telephone
Plan a visit
Contact us

Contact us

Visit our Contact us page to see the different ways you can speak to us.
Contact us