Support for yourRobot Vacuum Cleaner

Fault F5

Fault F5 appears on the robot vacuum cleaner display.

The Corner Brushes are dirty.

Switch the robot vacuum cleaner off. The switch is located on the side of the robot vacuum cleaner. Depending on the model, press the I/0 switch to switch position 0 or the ON/OFF switch to switch position OFF.

Remove and clean the Corner Brushes as follows:

  • Place the robot vacuum cleaner upside down on a level, clean surface.

  • Using both hands take hold of 2 opposite elastic Corner Brush holders and pull them upwards to remove them.

  • Remove threads and hair using the wiper which is located on the bottom of the cleaning tool.

  • Hold the wiper over a bin and press the button at the top of the wiper several times until all threads and hair have fallen out.

  • Press the two cleaned Corner Brushes carefully onto their pins until they audibly engage.

  • Take care to comply with the markings L and R.

In order to continue to achieve the best possible cleaning results, replace the Corner Brushes with new ones after approx. 1 year.

The roller brush is dirty.

Remove and clean the roller brush as follows:

  • Clean the roller brush as required. For this, you will require the cleaning tool which is located at the top of the dust box lid.

  • Place the robot vacuum cleaner upside down on a level, clean surface.

  • Remove both side brushes.

  • Release the roller brush cover and remove the cover.

  • Remove the roller brush.

  • With a pair of scissors, cut any threads or hairs that have become entangled on the roller brush. To guide the scissors, move along the guide track in the roller.

  • Depending on the model, remove threads and hair using the wiper which is located on the bottom of the cleaning tool.

  • Refit the roller brush. Make sure you position it carefully.

  • Lock the cover, making sure it clicks into position. Make sure you position it carefully.

  • Reinsert the side brushes.

In order to continue to achieve the best possible cleaning results, replace the roller brush with a new one after approx. 1 year.

The bearing points on the roller brush are dirty.

Remove the roller brush and clean the bearing points as follows:

  • Pull the bearing cover off the roller brush and remove any threads or hairs that have wound themselves around the bearing.

  • Refit the bearing cover, making sure it clicks into position.

  • Refit the roller brush. Make sure you position it carefully.

  • Lock the cover, making sure it clicks into position.

The Corner Brush is jammed underneath an object or a piece of furniture.

Pull the Corner Brush out from underneath the object.

The Corner Brush has become entangled in the carpet.

Untangle the Corner Brush from the carpet.

RX3: Use the Corner Brushes with 6 arms for deep-pile carpets.

RX2 and RX3 – after troubleshooting, the fault message can be reset in the following ways:

  • Switch the robot vacuum cleaner off and on again (I/0 switch).

  • Press the Power button on the remote control.

  • Press the  sensor control in the control field of the robot vacuum cleaner for at least 3 seconds.

If the fault persists, please contact us or book a repair appointment online.

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